Thank You for Choosing ABW Appliances. We would like to welcome you as a “Client for Life”.
- You will receive a call, within 24 business hours, from our Production Division conﬁrming your order.
- We will conﬁrm contact information and the requested date that was provided with the order.
- If the product is in stock in our warehouse, we can set up the delivery/install date at this time.
- If the product is being ordered from the manufacturer, you will receive a tentative time of arrival based on the manufacturer’s projected due date.
- We will be keeping track of the product at various intervals and will convey any back orders, long lead times, or delayed arrivals, as soon as we are notiﬁed by the manufacturers.
Delivery and Installation:
- All orders must be paid in full, before or upon delivery. Failure to do so could result in your order being returned to the warehouse and subject to storage and redelivery fees.
- The requested date for delivery that you provided your Sales Consultant at the time of ordering is for purchasing only. We still need to schedule a date and time for the delivery and/or installation.
- You will receive a call between 3 pm and 5 pm, the day before your scheduled delivery, to confirm and provide you with a 4 hour time window.
- We do our very best to honor any time requests made, however, due to locations and time needed to complete projects, we cannot guarantee time frames. If your driver is running behind, you will be notified as soon as possible.
- On the day of delivery/installation, someone, age 18 or older, must be present, not only to accept the delivery but to inspect the products with our delivery/installation crew to make sure that everything is 100% acceptable.
- Once the delivery is complete and signed for, any issues should be reported to your Sales Consultant immediately.
If you have any questions, please call: 301-589-1445 #3
ABW Appliances Warehouse and Production Office
8834 Monard Drive | Silver Spring, MD | 20910 (301) 589-1445 #3