We at Appliance Builders Wholesalers take our customer service very seriously and will do our utmost to accommodate you any way we can. To ensure your experience with us is the very best it can be, please take a moment to review our policies and procedures as outlined below. If you have any questions whatsoever – or would like clarification on any point – please call us directly.
Orders: Please make sure to review your proposal of sales order before signing off. Double check colors, quantities, hinging, dimensions, and descriptions. If you find any discrepancies, contact your salesperson immediately.
Payment: We accept cash, check, Visa, Mastercard, Discover, and American Express.
Deposit: For all C.O.D orders, a 50% deposit is required and can be made by cash or check. If paying by credit card, the entire balance will run ONE time. We will take credit card payment by phone.
Balance due: You will need to make arrangements to pay the balance of your order prior to, or the day of, delivery. If there is no payment upon our arrival, the appliances will not be delivered. You will need to call to have your delivery rescheduled and you may incur a redelivery fee.
Delivery: You will receive a phone call the day before your delivery with an estimated time of arrival and balance due, if any. For C.O.D and term account holders alike, there MUST be a person, over the age of 18, on site, to sign for and inspect your order. We will not leave appliances without a signature.
Delivery site: We will need to have safe and unobstructed access into the house or business. Please inform us of any possible obstacles or excessive stairs, prior to the delivery, so that we may be prepared. There may be additional fees involved for difficult deliveries.
Backorders: It is unfortunate, but backorders DO occur. In most cases, your salesperson will able to inform you upon order placement. HOWEVER, there are cases when backorders occur without our knowledge, due to various circumstances with the manufacturers that are beyond our control. In the event that one or more of your items are backordered, known or unknown, we will keep you as informed as we possibly can. Please know that the information we pass to you is received directly from the manufacturers or their representatives. We cannot be held responsible for any delays to your project in such an event.
Damage, Returns, & Service
Although appliance manufacturers put limitations on what we, as a wholesaler, can do after the sale, we WILL provide as much assistance as we can should you experience any problems with your new appliance(s).
Damage: As with most of our deliveries, appliances are uncrated and set inside where you or your agent designates. Due to the nature of the remodeling and construction process, we cannot be responsible for damages to the product once we have left the premises. You will need to inspect all of your appliances, at the time of delivery, as we will need to take action that day should there be any damage.
If your appliances are left in the carton, per your instruction, you will need to unpack and inspect them and report any damage within 5 days of receipt so that we may make a valid claim and order a new unit.
Should any damage be cosmetic in nature (not affecting the function of the unit) we will replace the part in question.
Returns: Should you desire to return an item that is not the result of an error on our part, you must do so within 30 days of receipt. Items MUST be in the original carton. Cartons need to be in excellent condition and contain all packing materials that came with it. If there is not a carton, we cannot accept the unit for return.
A restocking fee will be assessed, as well as any fees associated with returning to the site to pick up the unit. You will be credited once the unit is inspected by our crew and the manufacturer’s representative. In some cases the unit could be refused for return, after inspection, at which time you will be informed and arrangements will be made to get the unit back to you.
Installed appliances cannot be returned unless covered by the manufacturer’s warranty. Cancelled orders will incur a 15-35% restcoking fee. Items that require service warranty repair will not be eligible for return unless otherwise specified by the manufacturer.
Service & Warranty: Unless otherwise noted, appliances come with a minimum of 1 year full manufacture’s warranty on parts and labor for any factory defects (use and care issues-ie water filters, are not covered at all, and cosmetic issues are only covered for 30 days). All manufacture’s reserve the right, by law, to attempt to repair the unit. Should the repair attempts fail (there is not designated amount of times) the manufacturer would need to be the one at that time to determine the unit is not repairable an offer an exchange or concession. ABW is not able to determine whether or not the unit is faulty or if the unit is able to be exchanged.
Should you experience any problems with service or the manufacturer themselves, please call us for assistance. We will work with you and help move towards an acceptable resolution.